Privacy Policy

Effective Date: 1st October 2023

Your privacy is paramount to S H Wiz Cleaning Limited. This policy transparently outlines how we collect, use, and protect your personal data when you interact with our services or website, ensuring full compliance with GDPR and UK data protection legislation. We are committed to maintaining the trust and confidence of our clients in Derby and the surrounding areas.

Information We Collect

At S H Wiz Cleaning Limited, we only collect information necessary to provide our professional cleaning services and enhance your experience. This includes:

Personal Data Collected via Contact Forms & Direct Inquiries:

  • Name: To address you properly and manage service bookings.
  • Email Address: For sending quotes, confirmations, service updates, and responding to your enquiries.
  • Phone Number: For urgent communications, scheduling, and direct service discussions.

Data Collected for Service Provision:

Once you engage our services, we may collect further details essential for fulfilling our commitment to you:

  • Service Address: To locate your property and understand logistical requirements.
  • Specific Service Details: Information about the type of cleaning required, specific instructions, access details, and timing preferences.
  • Payment Information: Processed securely via trusted third-party providers for billing and invoicing. We do not store sensitive payment details directly on our servers.

Website Usage Data & Cookies:

To continuously improve our website and service delivery, we gather non-personally identifiable data:

  • Browser Type and Version: To ensure website compatibility and identify areas for optimization.
  • Operating System: For similar compatibility and development insights.
  • Pages Visited: To understand user navigation and popular content.
  • Device Information: To adapt our website for various screen sizes and devices.
  • IP Address: Used for analytical purposes to understand general geographic location (e.g., Derby region) and detect potential security issues. Not linked to identifiable personal data.

Our website uses cookies to enhance your browsing experience. These are small files placed on your device. You can manage your cookie preferences through your browser settings. For detailed information, please refer to our Cookie Policy (link coming soon).

How We Use Your Information

S H Wiz Cleaning Limited processes your personal data for legitimate business purposes, ensuring your data protection rights are always considered. Specifically, we use your information to:

  • Respond to Inquiries and Provide Accurate Quotes: Utilising your contact and service details to promptly address your questions and generate tailored service estimates.
  • Schedule and Efficiently Perform Cleaning Services: Ensuring our team arrives on time with the correct equipment and instructions based on the service details you provide.
  • Manage Billing and Account Services: Processing payments, issuing invoices, and maintaining accurate records of your service history.
  • Improve Our Website and Service Offerings: Analysing anonymised website usage data helps us understand user behaviour, identify trends, and refine our digital presence and cleaning solutions.
  • Communicate Service Updates and Important Information: Informing you about changes to your booking, service alerts, and other critical operational messages.
  • Comply with Legal Obligations: Meeting regulatory requirements and safeguarding against fraudulent activities.

We assure you that your personal data is never sold, rented, or traded to third parties for marketing purposes.

Data Security & Your Rights

Protecting your personal data is a top priority for S H Wiz Cleaning Limited. We implement robust technical and organisational measures to safeguard the information we collect:

Our Commitment to Data Security:

  • Secure Data Storage: All electronically stored data is secured on protected servers with restricted access.
  • Encryption: Data transmitted via our website, such as through contact forms, uses SSL/TLS encryption to protect it from interception.
  • Internal Access Control: Only authorised personnel within S H Wiz Cleaning Limited who require access to your data for specific tasks are granted it, and they are bound by confidentiality obligations.
  • Regular Security Audits: We periodically review our security practices to ensure they remain effective and up-to-date against emerging threats.

Your Rights Under GDPR & UK Data Protection Law:

As an individual, you have significant rights regarding your personal data. S H Wiz Cleaning Limited respects and facilitates the exercise of these rights:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
  • Right to Erasure (“Right to be Forgotten”): You can request the deletion of your personal data under certain circumstances.
  • Right to Restriction of Processing: You can request that we limit the way we use your data.
  • Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.
  • Right to Object: You have the right to object to our processing of your personal data in certain situations.

To exercise any of these rights, or if you have any questions or concerns about our privacy practices, please do not hesitate to contact our Data Protection Officer:

Contact our Data Protection Officer

We aim to respond to all legitimate requests within one month.